Privacy Policy

Overview

What personal information do we collect?

• We collect the necessary information from you when you place an order on the site. Name, email address, phone number, IP and payment method.
• In order to guide you through our website, we use “cookies” to gather information about our visitors and direct them to where they want to go.
• We use your email addresses to send your recipes, updates and sales!
• We send you sms’s about new products and flash sales that we are having too!

We comply with the General Data Protection Regulation (GDPR). In connection with your registration and ordering you agree that we store and use your information in our organization in accordance with GDPR in order to fulfill our agreement towards you. Under the Personal Data Act, you have the right to access the information that we have registered on you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. Contact us in such cases via email.

Returns & exchanges Policy

Unfortunately, due to the nature of our products, we do not accept returns. 

We can offer an exchange or shop credit in some circumstances within 14 days of receipt. Please send us an email at teclearnatural@gmail.com with any concerns about your purchase. 

Please note that the customer is responsible for additional shipping costs involved in returns and exchanges. 

Damages & issues

Please contact us within 14 days of receiving your order if your order is defective, or damaged or if you receive the wrong item so that we can rectify it.

ORDER PROCESSING

We aim to send orders out within 2 working days of receiving your order.

SHIPPING PRICES

Free UK delivery (tracked or untracked) 2 – 3 working days

International orders are sent tracked (prices vary on destination and weight) with shipping times varying from 7 to 15 working days.